How to manage orders

How to refund a Customer


1) Log in to the back-end of your Store
2) In the dashboard, select Orders, then select the Client
3) To open the details of the order, select "View" 
4) In the "Update Status" bar, select "refunded", and click "update status"
5) On the right, in "private note" section, update the reason for refund
6) click SAVE
7) Do the transfer to the client, EFT from your business bank account.

PS. When the status of the order is changed to “refunded” an email will be sent to the client from the system automatically.

Was this answer helpful?

 Print this Article

Also Read

Editing Contact Information

How to edit Contact Information 1)  Login into backend of your Store2) Select Preferences,...

Adding more departments to Contact form

How to add more departments to Contact form Right after a default installation, Prestashop will...

Clear Cache

How to clear Prestashop Cache Prestashop can get stuck sometimes, and fail re-compiling cache...

How to mass update pricing

1) Log into your administration area of your PrestaShop Online Store2) Once you're logged in,...

Enabling PNG (transparent) images

How to enable PNG imagesIf you need to upload transparent images to your shop, you first need to...

Powered by WHMCompleteSolution